Shipping policy

At Wenera Botanics, we are committed to delivering your orders safely and on time. Please read our shipping policy below for complete details.

Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.
• In case of high order volume or unforeseen delays, processing may take slightly longer. Customers will be informed accordingly.

Shipping & Delivery Timeline

• Domestic Shipping (India):
  Orders are usually delivered within 4–7 business days after dispatch, depending on your location.
• Delivery timelines may vary due to courier partner delays, weather conditions, or remote locations.

Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout.
• Any free shipping offers will be clearly mentioned on the website or during checkout.

Delivery Locations

• We currently ship across India.
• International shipping (if available) will be mentioned separately on the website.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS.
• You can track your order status using the provided tracking details.

Incorrect Address / Failed Delivery

• Please ensure your shipping address and contact details are accurate.
• Wenera Botanics is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• Re-shipping charges may apply in case of failed delivery attempts.

Damaged or Missing Items

• If your order arrives damaged, tampered, or incomplete, please contact us within 24 hours of delivery with clear images/videos.
• We will review the issue and arrange a replacement or resolution as per our policy.

Contact Us

For any shipping-related queries, feel free to reach out to us:

Email: Info.wenera@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM